Understanding terms and conditions is important. We also know that the legal
stuff can sometimes be a bit boring and that you might not always “do the right
thing” by reading them, so we’ve tried our best to keep them as informative and
jargon-free as possible.
Below is a list of summaries which link to the relevant section, making it easier for you to search on the specifics. Remember, these terms and conditions are what you are agreeing to when you place an order with Leavla.com so it’s important that you do read them in full - ignorantia legis neminem excusat and all that.
Security & Privacy
We promise to keep your personal information safe and secure. We'll make sure that no-one, other than yourself, can access your account or view your financial details. We also understand that junk mail can be really annoying so promise not to pass on your email address, home address or any other details to any third-party home address or any other details to any third party. Whom only details of the products ordered and the email address are passed.
A Special Note About Children
The Website is not designed or intended for use by children under the age of 16, and our Products and Services may not be purchased by children under the age of 16. We do not intentionally gather personal information from visitors who are under the age of 16. If you are under the age of 16, you are not permitted to submit any personal information to us. If you are under the age of 16, you should use the Website only with consent of a parent or guardian.
When you purchase a product from Leavla.com, the contract of sale only occurs when your goods are dispatched and your card is charged. We will NOT charge your credit card if for any reason we are unable to fulfil your order, including if the goods are not in stock. In a nutshell, your credit card will not be charged until your order has left the building.
Our Returns Policy
At Leavla.com, we try to make your experience as pain free as possible by offering a never-argue, Exchange Policy.
Note: Due to PayPal refund policy, if your item is paid
for with PayPal we can only accept returns within 60 days from date of
Non-Leavla.com Branded Products
We’ll accept the return of all non-Leavla.com branded products, but only if they’re returned to us within 30 days from the date we dispatched them to you. Provided you do this, we’ll be happy to arrange a refund for the price that you paid for the item.
Because we’re nice and are also delighted to say that this rarely happens, if you do find your Leavla.com product to be defective we’ll gladly provide you with an exchange or refund. Refund periods will vary according to the product brand. Please see ‘To return an item' below for details of how to return a defective item to us. The Leavla.com money back guarantee covers the cost of your Leavla.com product only.
Refunding Shipping Costs
If the reason for the return is the fault of Leavla.com, in which case we’ll refund the shipping in full. For example, if the product that you are returning has no fault and the reason for the return is simply that you have changed your mind and is nothing to do with the quality of the product or service that you’ve received, we will not issue a refund. Shipping refunds will sometimes be considered at the discretion of the Customer Services department. We can’t make any promises though and each instance will be viewed on an individual basis.
When ordering goods from Leavla.com for delivery overseas, you may be subject to import duties and taxes (we know - pesky customs). Good news though - these are levied once the package reaches your country. Any additional charges for customs clearance however must be borne by you. We’re sorry, but we have no control over these and cannot predict what they may be. Customs policies vary widely from country to country, so try giving your local customs office a call for further information. Also, please note that when ordering from Leavla.com , you are considered the importer of record (owner/purchaser of goods) and therefore must comply with all laws and regulations of the country in which you are receiving the goods.
Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally, to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Also, we may communicate information such as order, delivery and product details to our international carriers and such information may be communicated by the carriers to customs authorities. This is to facilitate customs clearance and comply with local laws.
If your order is a gift for a lucky someone, the package is marked "Gift". As with all companies, customs authorities require us to state the cost of the gift item directly on the customs form.
Congratulations! You’ve made it to the end of our terms and conditions. Now go stick the kettle on and make yourself a cup of tea…you deserve it.